If you have an iPhone, you know that the battery life is not great. I can barley make it through the day without charging it. I can only make it home with about 5% left. So that is why I picked up a Mophie Juice Pack Air back in February at Macworld. I had talked to a few of the representatives Mophie at the Booth, and I had been coontemplatin the purchase for a while. So I went ahead and bought one at the SF Apple Store. It was working great, for a while…

After about a month of having the juice pack air, one day when I went to plug it in, it wouldn’t charged. I thought it might just be a one time thing, so I waited. Then I tried different computers. Same problem. So I then went ahead and took it to a local Apple Store. They told me to contact Mophie. I kind of wish that the local Apple Store could have replaced it for me, but whatever, not that big of a deal.

I went home and logged onto the Mophie site. That is where I saw there Twitter Handle @mophielovesyou. So I talked to the rep of the Twitter account and then was refered to the contact page. I filled out the form, and was off with my day. A few days later, I was emailed from a rep, who followed up with me on the issue. He asked me a few questions, we sent a few emails, nothing hard. The only thing I had to do after explaning my problem was take a picture of the case with the model number clearly showing. Did that. After that, the rep told me about the Policy. If they found no problem, they would ship it back to you for a fee, or if they found a problem, they would replace it for free. I had no problem with this. It wasn’t like I was trying to scam anyone.

I then gave my contact info, and then received a free Pre-Paid UPS shipping label. All I had to do was put it back in the original box with the cord, and send it off. Easy. Went ahead and did that. About a week later, I got an email from Mophie that said they had received the case and would take a look at it. A day later, I got an email that said Mophie would be sending me a replacement for free. Yes! They shipped it right off, and a week later I got it. The case works perfect and I am very happy.

That just goes to show you. Some companies really have great PR. There CS reps were kind and polite and always keeping me up to date on the process. One thing to remeber, is that companies are counting on you not to do anything. You have to contact CS or call them. If you paid for something that stopped working weeks after you got it, get a replacement!